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Showing posts from February, 2010

Play! Play! Play! Play!

Normally, when you think of the work that you do, playing is the last thing that comes to mind. Yet it is so imperative that you find some way of making your work fun. In this installment, I’m going to talk about why working is so much better when you play, especially if you’re working around others.

Now chances are, if you have a job that puts you around a lot of people at any given time, you’ve got to look at act professionally. But there are times when the routine of doing your job with excellence can actually cause you to get stuck in a rut. Human beings really don’t like change all that much – we often go for the same type of things. Don’t believe me? When you go to your favorite restaurant, there’s usually a dish that you prefer to order over anything else. When you go to a movie theater or a church, you typically have a certain place where you’d like to sit. We don’t naturally go for something different, because familiarity brings with it a sense of comfort. In a way, i…

Make Their Day - The Details Hold it All

“Go ahead. Make my day.”
Most people that don’t pay attention to pop culture will tell you that Clint Eastwood spoke that line in the movie Dirty Harry, but they would be wrong. The line was actually spoken in the 1983 film Sudden Impact, a detail that wouldn’t seem significant to most people. But to a trivia hound, this detail is gold. It’s a detail like this that allowed someone to win $250,000 instead of just $100,000 on “Who Wants to Be a Millionaire?”, and I can guarantee that a little detail like that is important to the guy who won.

So when it comes to dealing with people in a working environment, the best way to making someone’s day comes down to the details. In fact, I think the old adage “the devil is in the details” is somewhat of a misnomer; the truth is that if you ignore the details, the devil shows up anyway.

One of the easiest ways to make somebody’s day is to remember their name and address them by it. When you meet someone for the first time, ask for the…